Privacy Policy.

This Privacy Policy explains how Netro Scale Technologies LLC ("Netro Scale," "we," "us," or "our"), 8051 N Tamiami Trl STE E6, Sarasota, FL 34243, USA, collects, uses, discloses, and protects personal information when you visit netroscale.com (the "Site") or engage our services. We are a business-to-business services firm; we do not sell products or services to consumers, and we do not sell personal information.

1. Information We Collect

1.1 Information you provide directly

• Contact and enquiry data: name, company, work email address, phone number, service interest, and the contents of messages you send through our contact form, by email, or by phone.
• Engagement data: contract, billing, and project information provided in the course of a client engagement.

1.2 Information collected automatically

• Usage data: IP address, browser type, device information, pages visited, and referring URLs, collected through standard web server logs.
• Cookies: the Site uses only strictly necessary technologies; we do not run advertising or cross-site tracking cookies.

1.3 Information processed on behalf of clients

When we operate communication platforms for clients (for example, contact center or messaging infrastructure), we may process call detail records, message metadata, and end-user contact data strictly as a service provider/processor under the client's instructions and the applicable data processing agreement. We do not use such data for our own purposes.

2. How We Use Information

• To respond to enquiries and communicate with you about potential or active engagements;
• To perform contracts, deliver services, and operate client platforms;
• To invoice, collect payment, and maintain business records as required by law;
• To secure, maintain, and improve the Site and our infrastructure;
• To comply with legal obligations and enforce our agreements.

3. Legal Bases and Business Purpose

We process personal information only where we have a legitimate basis: performance of a contract or pre-contractual steps at your request, our legitimate business interests (operating and securing a B2B services business), compliance with legal obligations, or your consent where explicitly given.

4. How We Share Information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only to:

• Service providers who support our operations (email delivery, form processing, hosting, accounting), bound by confidentiality obligations;
• Professional advisors (attorneys, accountants, insurers) under duties of confidentiality;
• Authorities where required by law, subpoena, or to protect rights, safety, and property;
• Successors in connection with a merger, acquisition, or sale of substantially all assets, subject to this Policy.

5. Data Retention

We retain enquiry data for up to twenty-four (24) months unless an engagement results, in which case records are kept for the duration of the engagement plus the period required by applicable tax, contract, and telecommunications record-keeping laws. Data processed on behalf of clients is retained per the client's instructions and the applicable agreement.

6. Security

We apply administrative, technical, and physical safeguards appropriate to an infrastructure engineering firm, including encrypted transport, access controls, least-privilege credentials, and audit logging. No method of transmission or storage is 100% secure; if a breach affects your personal information, we will notify you and authorities as required by applicable law, including the Florida Information Protection Act.

7. Your Rights

Depending on your state of residence (including under the California Consumer Privacy Act as amended by the CPRA, and similar state laws), you may have the right to:

• Know and access the personal information we hold about you;
• Correct inaccurate personal information;
• Request deletion of your personal information, subject to legal retention requirements;
• Opt out of the sale or sharing of personal information (we do not sell or share it);
• Not be discriminated against for exercising these rights.

To exercise any right, email support@netroscale.com with the subject line "Privacy Request." We will verify your identity and respond within the timeframe required by applicable law (generally 45 days).

8. Telecommunications Data (CPNI)

Where our services involve customer proprietary network information as defined by the Communications Act and FCC rules, we handle such information only as authorized by the customer of record and applicable law, and we do not use, disclose, or permit access to it except as required to provide the services or as required by law.

9. International Transfers

We are based in the United States and process data in the United States. If you access the Site from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

The Site and our services are directed to businesses and are not intended for children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes take effect constitutes acceptance.

12. Contact