Refund Policy.

This Refund Policy explains when payments made to Netro Scale Technologies LLC ("Netro Scale," "we," "us," or "our"), 8051 N Tamiami Trl STE E6, Sarasota, FL 34243, USA, may be refunded. Because we provide professional and managed services — engineering time, reserved capacity, and infrastructure commitments — rather than off-the-shelf goods, refunds are limited to the situations described below. Where a signed Statement of Work ("SOW"), Master Services Agreement, or Service Level Agreement ("SLA") contains refund or credit terms, that agreement controls.

1. Project and Build Work

• Deposits and mobilization fees reserve engineering capacity and are non-refundable once work has begun.
• Milestone payments are non-refundable for milestones completed and delivered. If a milestone has not been started and the engagement is cancelled in writing, the associated payment will be refunded in full.
• If we fail to deliver a materially conforming milestone and cannot cure the failure within thirty (30) days of written notice, you may terminate the affected SOW and receive a refund of fees paid for that specific non-conforming milestone. This is your exclusive remedy for non-conforming project work, subject to our Terms of Service.

2. Managed Services and Subscriptions

• Managed services (24/7 operations, monitoring, platform management) are billed monthly in advance.
• You may cancel with thirty (30) days' written notice. Cancellation takes effect at the end of the notice period, and no partial-month refunds are issued for the current billing cycle.
• If we terminate your managed services without cause mid-cycle, we refund the unused, prepaid portion of the current month on a pro-rata basis.

3. SLA Service Credits

Where an SLA applies, failure to meet the committed uptime or response targets entitles you to service credits as defined in that SLA. Service credits are applied against future invoices, are not convertible to cash refunds, and are the sole and exclusive remedy for SLA failures, as stated in our Terms of Service.

4. Third-Party Costs

Pass-through costs — carrier fees, phone numbers, cloud spend, licenses, hardware, and third-party API usage incurred on your behalf — are non-refundable once committed or consumed, because we cannot recover them from the underlying provider.

5. How to Request a Refund

• Email support@netroscale.com with the subject line "Refund Request," referencing your invoice number, the service, and the reason for the request.
• Refund requests must be submitted within sixty (60) days of the charge in question.
• We review every request and respond within ten (10) business days. Approved refunds are issued to the original payment method within fourteen (14) business days of approval.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer — most billing concerns are resolved faster directly. Unwarranted chargebacks may result in suspension of services and, where permitted by law, recovery of associated fees. Nothing in this Policy limits any rights you may have under applicable consumer protection law; however, our services are business-to-business, and consumer refund statutes generally do not apply.

7. Changes to This Policy

We may update this Policy from time to time. Changes apply prospectively and will be posted on this page with a revised "Last updated" date.

8. Contact